Young Aboriginal man receiving a scholarship from the Indian Affairs Branch to pursue post-secondary education, circa
There are few institutions in the world that have greater depth and scope. In combining an encyclopedic museum of cultures with that of natural history, the ROM offers an exceptional breadth of experience to visitors and scholars from around the world; we realize more acutely now that nature and humanity are intertwined, and the ROM offers many examples in its collections and programs of these fundamental relationships.
The ROM is focused on deepening its connection with visitors; animating the museum experience; opening its doors wider to communities and being a catalyst for new ideas.
The Museum is committed to introducing innovative ways to employ the newest technologies to create a physical and digital institution for the 21st century. This includes animating the museum by creating immersive, interactive and engaging visitor experiences.
This represents the highest attendance of any single museum in Canada and ranks 9th in North America. The AVP, Visitor Experience possesses a commitment to excellent customer service in all areas of the Museum, from information and ticketing, front-of-house sales, to orientation, physical comfort, special services and traffic flow.
Develop, lead, and oversee the visitor experience, including recommendations for institutional standards, accessibility, staffing, structure, and skills necessary to continually improve the visitor experience.
Integrate new working practices across the Museum and take responsibility for ensuring improvements to visitor access, design, and signage.
Actively monitor and evaluate visitor experience standards and use benchmarking opportunities across the sector and beyond to initiate visitor-driven improvements. Work with internal partners, analyze data as a means of measuring effectiveness of all aspects of visitor experiences, including ticketing, capacity, pricing, hours, and customer satisfaction.
Draw upon the knowledge and best practices of world-class customer experiences in other industry sectors. Working with internal partners, measure effectiveness of all aspects of visitor experiences, including ticketing, capacity, pricing, hours, and customer satisfaction.
Based on established field evaluations and budgetary information, oversee the development of key performance indicators and regular reporting against the same. Manage and oversee the departmental budget, evaluating key metrics and benchmarks.
Contribute to the development of guidelines and processes for all activities within designed areas, recommending improvements and changes whenever necessary in line with departmental objectives. Work closely with other departments to ensure that visitor experience standards are met for all events and high-profile public engagements.
Build sustainable working relationships, operating structures and systems, and efficient communication channels as a means to achieve coherent, coordinated, and consistent brand and visitor experience. Prepare and participate in presentations and reports to key stakeholders.
Ensure that all staff operate to the highest standards of visitor welcome, information provision, staff appearance, safe visitor management. Ensure talent development and take a lead role in developing, establishing, and maintaining a comprehensive staff training program based on customer service and mission-related themes.
Work with partner and community organizations to ensure best practices and the development and execution of a strategy that promotes a welcoming environment for all. Handle and report on visitor concerns, complaints and special requests that cannot be settled at the supervisory level, reacting constructively to feedback and managing conflict effectively.
A strategic thinker with the experience and the ability to establish goals and objectives and organize a successful approach to achieving strong customer service results.Event News & Highlights: marks the 18th Anniversary of the Canadian Aboriginal Festival.
The Festival offers something for everyone from shopping, food, spectacular dancing, lacrosse, contemporary music,and many other items.. The organizers of the Canadian Aboriginal Festival would like to make it very clear that everyone is welcome, all races and creeds.
This page contains a listing of employment opportunities of interest to OAAG members. The information is updated daily. For more information about posted positions, please contact the host institution. Aboriginal People Essay Examples. The History and Culture of the Aboriginal People of Newfoundland.
1, words. 3 pages. How the Canadian Government Has Been Handling the Aboriginal People Throughout History. 1, words. 3 pages. The Culture and Tradition of Australian Aborigines. In Canada, government programs for Aboriginal peoples have been implemented by the federal government, and some provinces and territories.
Historically, the Government of Canada has recognized special program responsibilities and obligations only toward First Nations people with status (see Indian). History of Aboriginal Peoples.
The Canadian Constitution recognizes three groups of Aboriginal people: First Nations, Métis and Inuit. These are three distinct peoples with unique histories, languages, cultural practices and spiritual beliefs. The following op-ed by Hanne Nabintu Herland concerns the Norwegian government’s persistent soft spot for the Palestinians.
It was originally published in Aftenposten, Norway’s largest newspaper, on January 15th, , and has been translated by the author..
Naïve Checkbook Diplomacy by Hanne Nabintu Herland. Torgeir Larsen, a junior minister for the Norwegian Labor Party, admits in.